Queen's Hospital

Queen's Hospital 2024-05-08 Person 2 5 0

My husband was in a corridor,,the staff are so rushed off their feet,they haven't time to talk to you.He was their for 24hours,there is no dignity for the patients. It was awful.

I'm not sure how you can resolve this, more space and staff needed.

Queen's Hospital 2024-05-08 Person 1 5 0

I was in pain for 2 hours before i had to shout at a nurse to give me something for the pain and she reply that i need to wait for her to ask the doctor.

Faster treatment, i had to wait for 20 hours to be seen by a doctor!!

Queen's Hospital 2024-05-08 Person 2 5 0

I had to discharge myself as I was waiting for 16 hours, 10 of those were in a corridor. There was very little communication. I was in so much pain, I decided it was best to go home and take care of myself. This experience has put me off going back to an a&e, no matter how bad a was feeling.

Give patients more information Show compassion

Queen's Hospital 2024-05-08 Person 1 5 0

I took my 89 year old mum into A&E with a spinal injury, we were in casualty 13 hours, a doctor walked away from me while I was talking to him even though I was trying to explain my mums symptoms, my mum was taken for an MRI and the machine broke down she had to have another one, she was then taken for an X Ray by a porter from a bay where she was on a bed, she was put on a trolley taken to the x ray, then when another porter returned her he did not listen to my mum saying where her bed was and left her in the corridor, I didn’t find her for over an hour, he should of asked the nurse in charge where my mum was to be returned to, she spent another hour unnecessarily on a trolley with a back injury, my mum asked for a meal at 1pm when they came round to take the orders, at five pm the meal never arrived, she had nothing to eat for 13 hours, the staff in charge were generally rude and unhelpful, every time I asked for an update they were to busy to help us, my mum ended up spending the night in the bay of casualty, it was awful, obviously the lights were on all night and it was chaos, my mum is 89years old and she was frightened, she was admitted yet had to stay in casualty, anytime my mum wanted the toilet I had to find a wheelchair and take her myself I hope I never have to put my mum through that experience again, and it’s not a one off this is Queens hospital A&E all the time.

You could tell the staff to care more, listen to the patients and relatives, communicate with each other. Check that when they say the will do something that it gets done Have more compassion for the elderly, move them out of casualty Stop leaving people in the corridor The biggest thing you can do is STAFF THE DEPARTMENT PROPERLY However I have faith that any of this will get done and the situation will just get worse

Queen's Hospital 2024-05-08 Person 1 5 0

I took my 89 year old mum into A&E with a spinal injury, we were in casualty 13 hours, a doctor walked away from me while I was talking to him even though I was trying to explain my mums symptoms, my mum was taken for an MRI and the machine broke down she had to have another one, she was then taken for an X Ray by a porter from a bay where she was on a bed, she was put on a trolley taken to the x ray, then when another porter returned her he did not listen to my mum saying where her bed was and left her in the corridor, I didn’t find her for over an hour, he should of asked the nurse in charge where my mum was to be returned to, she spent another hour unnecessarily on a trolley with a back injury, my mum asked for a meal at 1pm when they came round to take the orders, at five pm the meal never arrived, she had nothing to eat for 13 hours, the staff in charge were generally rude and unhelpful, every time I asked for an update they were to busy to help us, my mum ended up spending the night in the bay of casualty, it was awful, obviously the lights were on all night and it was chaos, my mum is 89years old and she was frightened, she was admitted yet had to stay in casualty, anytime my mum wanted the toilet I had to find a wheelchair and take her myself I hope I never have to put my mum through that experience again, and it’s not a one off this is Queens hospital A&E all the time.

You could tell the staff to care more, listen to the patients and relatives, communicate with each other. Check that when they say the will do something that it gets done Have more compassion for the elderly, move them out of casualty Stop leaving people in the corridor The biggest thing you can do is STAFF THE DEPARTMENT PROPERLY However I have faith that any of this will get done and the situation will just get worse

Queen's Hospital 2024-05-08 Person 5 5 0

Great people working in this hospital.

You guys already at your best .

Queen's Hospital 2024-05-08 Person 4 5 0

Kind efficient staff.

Nothing .

Queen's Hospital 2024-05-08 Person 1 5 0

No communication from staff, when queries were made some staff answered dismissively and aggressively which overshadowed conduct of other staff. No clear location/ guidance given about who was responsible for care and what next steps were happening

Improve staff training Update patients on a more frequent basis on there treatment progress ( this could easily be done by the staff taking observations)

Queen's Hospital 2024-05-08 Person 2 5 0

It was difficult to get attention from nursing staff, being left without pain relief for hours. Doctors were more attentive but seemed to have differing opinions of my condition and treatment until I was moved to majors when, after some hours I was seen by doctors who came up with a plan.

Medical staff need to communicate with each other better in order to give patients more confidence in their ability to treat them effectively. Use triage to decide which patients can tolerate being left in the corridor, those with severely compromised immunity should be kept as isolated as possible.

Queen's Hospital 2024-05-08 Person 1 5 0

I was brought in by ambulance blue light with a suspended stroke I had bloods done and a ct scan and then was left in a chair with my blood pressure 199over 101 for 6 hour without seeing a doctor so I discharged myself can’t believe that when my husband asked at reception when will I see a doctor and was told the doctor was on his break I was getting worse sitting there so I discharged myself the nurse told my husband that if I went home I might die my husband said if I stay here I will die

There was no communication nobody with any answers staff we’re walking around not doing much at all